End-of-life Announcement for iMAL Digital 12.x and 13.x – Transitioning to the future

Dear valued customers,

We extend our sincere gratitude for your trust and partnership. Your support has been instrumental in our journey, and we remain committed to delivering innovative solutions that drive your success.

This is to inform you that iMAL Digital 12.x and 13.x will reach its End of Life (EOL) on June 30, 2026. To ensure a seamless transition, we are committed to working closely with our customers on the upgrade process.

Why is this change happening?

As part of our continuous innovation, security, and performance improvements, we are shifting our focus to newer, more advanced versions of our products. The technology behind iMAL Digital 12.x and 13.x is now outdated, and continuing to maintain it would limit our ability to provide the best possible solutions.

How does this affect our customers?

• No further enhancements or regular updates- Development of new features or regular product updates for iMAL Digital 12.x and 13.x has already been discontinued.
• End of support – Our support team will no longer be able to assist with issues related to iMAL Digital 12.x and 13.x after June 30, 2026.
• Expiry date of AMCs – The expiry date for all iMAL Digital 12.x and 13.x AMCs will be 30th June 2026.

What’s the recommended upgrade?

We encourage customers to transition to Azentio Digital 5.0, the latest comprehensive, future-proof omnichannel platform that supports digital transformation and innovation with the best UI/UX, security features, optimized performance and enhanced customization capabilities.

How can we assist you?

Account Managers will reach out to create a customized upgrade plan tailored to your business needs. We will work with you to develop a seamless transition strategy, ensuring minimal disruption to your daily operations.

What’s next?

We appreciate your cooperation and look forward to working with you on this next phase of innovation. Our commitment remains to deliver top-tier banking solutions with enhanced security, performance, and functionality.

If you have any questions or need further assistance, please reach out to your Account Manager.

🚀 Let’s upgrade to the future together!