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Outstanding wealth management solution
Azentio software wins the outstanding wealth management solution award at global banktech awards 2023.
Best anti-money laundering technology solution
Azentio software wins the best aml technology solution award at global banktech awards 2023.
Outstanding sme trade finance solution
Azentio software wins the outstanding sme trade finance solution award at global banktech awards 2023.
Azentio Claim Automation is an end-to-end, cloud-based claims automation platform that streamlines the complete claims lifecycle from first notice of loss (FNOL) to settlement. It replaces manual, paper-based workflows with intelligent automation, real-time collaboration, and seamless integrations to accelerate claim resolution.
Configurable workflows, automated task allocation, and SLA-driven processing eliminate manual handoffs and bottlenecks, cutting processing time by up to 50%. Real-time collaboration among stakeholders ensures faster assessment, approvals, and settlement decisions.
Insurers can achieve a reduction in operational costs and improvement in customer satisfaction through faster, more transparent claims handling. They also benefit from fewer manual errors, better fraud control, and improved visibility into performance metrics.
The solution provides a unified, role-based portal for claim handlers, surveyors, garages, suppliers, agents/brokers, and customers to collaborate on a single claim record. Auto-assignment rules based on proximity, workload, and expertise ensure the right surveyor or garage receives each case, with instant notifications for updates.
The solution provides secure inbuilt file upload for images, reports, and documents, with role-based controls for viewing and deletion. OCR data extraction is available to scan and capture key information from documents, reducing manual data entry and improving accuracy.
Built-in fraud detection uses rule-based validations and pattern checks at different claim stages to flag suspicious cases for further review. This helps reduce fraudulent payouts and protects overall portfolio profitability.
The solution supports template-based email and SMS notifications, including bilingual templates (for example, English/Arabic), triggered automatically on key status changes. All communication history is stored against the claim for full traceability and can be resent in case of delivery failure.
Yes, Azentio Claim Automation is multi-language enabled and supports multi-currency processing, making it suitable for insurers operating across GCC, MEA, APAC, and other regions. Localized OCR configurations (such as national ID formats) can also be supported as part of the roadmap and deployments.
The platform is delivered as a cloud-based SaaS solution hosted on Azentio Cloud, minimizing on-premise infrastructure requirements. It is designed to scale with growing claim volumes.
Yes, the platform offers out-of-the-box APIs for FNOL intake from portals, mobile apps, and agent/broker systems, as well as claim creation and reserve updates in the core policy administration system.