Boubyan Bank is one of the leading Islamic banks in Kuwait and the GCC region, known for its customer-first approach and digital innovation. It provides a wide range of Shari’ah-compliant services for retail, corporate, and wealth management. Boubyan’s subsidiaries cover banking, investments, takaful, and property management, and it also has an international presence through BLME in the UK and Nomo, the first global Islamic digital bank.
Keeping up with digital demand
As Boubyan Bank continued to expand and digitize its offerings, it experienced operational and technical challenges during peak periods like Ramadan such as:
- High transaction volumes sometimes blocked the database and forced ATMs to switch to stand-in mode.
- Delays in reconciliation happened because real-time transactions were slow to update, increasing the risk of mismatches.
- Infrastructure strain from high CPU and memory usage affected system reliability.
To maintain its high service standards, Boubyan needed a solution that could handle growing demand, make the system more responsive, and keep services running smoothly.
Performance optimization with Azentio iMAL
Boubyan Bank worked with Azentio to tackle these challenges by launching a strong performance optimization initiative centered on its iMAL core banking platform:
- Isolating shared objects to reduce system blocking and improve concurrency
- Enhancing transaction-level independence for faster processing.
- Real-time monitoring and tuning to ensure peak performance across mobile banking, ATMs, and backend systems.
This project laid the foundation for a more scalable and resilient digital infrastructure that supports growth without compromising reliability.
From bottlenecks to breakthrough
The optimization brought real lasting improvements:
- Over 80% reduction in database blocking and session times.
- 42% improvement in overall system response time.
- Enhanced infrastructure efficiency resulting in reduced operational overhead.
- Uninterrupted customer experience, even during peak transaction periods.
With these enhancements, Boubyan Bank can serve its customers more effectively and strengthen its leadership in Islamic banking services.
As a leading Islamic bank, we are dedicated to providing unparalleled service to our customers by leveraging transformative technologies. The latest update to the iMAL core banking platform has enabled us to overcome key operational challenges and achieve substantial efficiency gains. These enhancements align perfectly with our commitment to innovation and customer-centric services, allowing us to serve our customers more effectively and advance our mission of providing best-in-class Islamic banking services.
– Abdulla AlKhuzam, Chief Information Officer, Boubyan Bank
Schedule a demo to learn how Azentio iMAL can help your institution scale with confidence, enhance performance, and deliver seamless customer experiences.