SICOM achieves operational excellence with Azentio’s core insurance solution

One of Mauritius’ leading providers of insurance and financial services, the State Insurance Company of Mauritius Ltd. (SICOM) has been providing life insurance, general insurance, fund management, corporate management, and financial services through its subsidiaries for over four decades. SICOM General Insurance Ltd., launched in 2010, delivers a wide portfolio of general insurance products with a strong focus on innovation and customer service.

As part of its commitment to innovation and service excellence, SICOM General Insurance is transforming digitally to better serve customers, diversify offerings, and stay ahead in Mauritius’ dynamic financial landscape.

Modernizing for agility and customer-orientation

To support its expansion goals and elevate customer experience, SICOM recognized the need to overhaul its legacy health insurance systems. Burdened by manual workflows, outdated infrastructure, limited product flexibility, and minimal digital engagement, SICOM sought a modern solution to enable agile operations and future-ready service delivery.

To overcome these challenges, SICOM partnered with Azentio to implement a future-ready integrated insurance platform tailored to meet its evolving needs.

A future-ready core insurance platform

The transformation introduced a comprehensive digital foundation that included:

1. The adoption of a modern core platform-swapping out the outdated system with Azentio’s health insurance solution, which is connected to financial systems via ETL.
2. Digitized workflows – online claims filing, digital authority management, and system-driven approvals to minimize manual involvement.
3. Self-service channels – committed portals for customers, brokers, and providers, as well as a mobile app for round-the-clock accessibility.
4. Flexible product configuration – swift design and launch of tailored insurance products, allowing for a quicker reaction to market demands.

Operational flexibility and enhanced engagement

The collaboration brought visible improvements:

1. Faster processing and responsiveness- paperless processing using mobile devices and portals lowered manual labour and accelerated the processing of claims.
2. Higher efficiency- automation improved productivity, accuracy, and coordination.
3. Superior claims experience- quick and transparent claim solutions.
4. Cost control and customer satisfaction– better use of resources leading to fewer complaints from customers.
5. Data-driven decision-making- timely, useful insights from integrated BI tools.

The Azentio team demonstrated outstanding professionalism, comprehensive knowledge and
understanding, and real commitment throughout the project. Their support, teamwork, and experienced project
management made sure that everything went well and on schedule. The relationship and the advanced
transformation it has brought to our operations are something we truly appreciate.

-Surendranath Ancharaz (Kiran), Senior Executive Officer, SICOM

Through this strategic collaboration, SICOM has built a strong digital foundation to solidify its position as the market leader in Mauritius’ competitive insurance sector. With enhanced agility, innovation, and customer-centricity at its core, they are now well-positioned to drive sustainable growth and deliver world-class insurance experiences.