Tamam Financing leads digital-first microfinance transformation in Saudi Arabia with Azentio’s digital lending platform

Tamam Financing, a digital microfinance company and a subsidiary of Zain KSA was approved by the Saudi Central Bank (SAMA) in 2019. A pioneer in the field, they are the first institution in the Kingdom to offer a fully digital, paperless lending and onboarding platform, setting new standards in customer experience.

To reach their goals of financial inclusion, they were dealing with routine difficulties in providing compliant loans to underserved communities and assisting rapidly growing businesses. They implemented Azentio’s digital lending platform to address these problems by providing speed, compliance, and scalability.

Overcoming legacy constraints for inclusive growth

Tamam has played a vital role in supporting Saudi Arabia’s Vision 2030 by making financial services more accessible through Shari’ah-compliant, digital loans delivered through. A smooth, mobile-first experience. However, as Tamam grew rapidly, its legacy system couldn’t keep up with the pace of its vision. Extensive human-driven processes, lack of scalability, and performance-driven bottlenecks slowed down loan management, while the lack of flexibility in connecting with data providers, telecoms, merchants, and payroll aggregators made expansion difficult. Heavy reliance on IT also delayed the rollout of new products and strategies coupled with gaps in regulatory reporting.

Powering scalable, compliant digital lending

Tamam Financing replaced its legacy system with Azentio’s digital lending platform, gaining:

1. Scalable architecture to provide digital lending with high volume and frequency
2. Seamless API-first integration with apps, core systems, and external partners
3. Compliance-ready configuration that is in line with SAMA and Shari’ah requirements from the start.
4. Automated credit decisioning with a rule-based engine for speed and consistency
5. Configurable workflows to enable business teams to independently launch campaigns and products
6. Unified lending operations integrating origination, assessment, disbursement, and servicing on a single platform

Delivering measurable outcomes

With Azentio’s platform, Tamam achieved some measurable outcomes which shows real impact on their business:

1. Faster product launches – two new microfinance products were released soon after go-live
2. Operational readiness at scale – immaculate high-volume processing with constant support
3. Reduced dependence on IT – business teams autonomously handle campaign launches and configurations.
4. Simplified governance – internal management of credit policy and scoring rule modifications.
5. Accelerated campaign rollout – much shorter turnaround times for new initiatives.

Tamam Financing and Azentio’s collaboration serves as an example of how next-generation digital lending platforms can advance financial inclusion, customer experience, and compliance. By embracing automation and configurability, Tamam is revolutionizing microfinance in Saudi Arabia and shaping the future of Shari’ah-compliant lending in accordance with Vision 2030.