Bajaj Finance accelerates risk management with AMLOCK

As one of India’s largest and most trusted non-banking financial companies (NBFCs), Bajaj Finance Limited (BFL) has built a reputation for agile lending, innovation, and regulatory discipline. With over 100 million customers and a pan-India footprint spanning over 4,000 branches, BFL needed a compliance infrastructure that could keep pace with its rapid growth.

Faced with increasingly complex regulatory demands and fragmented risk operations, BFL turned to Azentio to modernize its anti-money laundering (AML) and know your customer (KYC) framework. They wanted to streamline compliance, remove delays, and build a more resilient risk system.

Scaling compliance with growth

As BFL rapidly expanded across retail, SME, and commercial segments, it became clear that their compliance infrastructure needed a significant upgrade. The existing ecosystem was hindered by manual, fragmented processes spanning KYC verification, risk classification, and case management, leading to delays in alert resolution. At the same time, increasingly stringent regulatory expectations demanded a system fully aligned with evolving Reserve Bank of India (RBI) mandates. Compounding these challenges was the lack of integrated workflows, which made it difficult to ensure consistency, maintain audit readiness, and achieve full operational visibility at scale.

To address these pain points, BFL implemented AMLOCK, Azentio’s centralized AML solution tailored to the Indian regulatory landscape. The transformation included:

1. End-to-end automation of AML and KYC workflows, streamlining onboarding, monitoring, and investigations.
2. Pre-configured regulatory coverage enabling immediate alignment with Indian AML/KYC guidelines and seamless audit preparedness.
3. Centralized risk and case management delivering real-time insights, faster alert resolution, and stronger governance.

A new era of compliance agility

The implementation of AMLOCK delivered tangible results across BFL’s compliance operations:

1. Faster turnaround on KYC and quicker alert closures, enabling smoother onboarding and risk response.
2. Operational efficiency with integrated workflows reducing resolution timelines and improving accuracy.
3. Scalable compliance capable of supporting high transaction volumes without compromising oversight.
4. Audit-ready reporting with centralized case tracking and regulatory alignment.

“As our operations scaled, we knew our compliance processes needed to keep pace—not just in volume, but in precision and agility. Azentio helped us move from manual-intensive routines to a more intelligent, automated framework. It’s made a real difference in how we manage risk, stay audit-ready, and deliver with confidence.” — Subhasish Maitra, Head of IT, Bajaj Finance Limited

With AMLOCK, Bajaj Finance has set a new standard for AML and KYC excellence in the NBFC sector, combining speed with precision, and scalability with control. As regulatory demands evolve, BFL is well-positioned to respond with agility and confidence.

Explore how AMLOCK can future-proof your compliance operations.