Guardian Holdings Limited, Trinidad and Tobago, selects AI-powered Azentio’s Claims Automation Suite

Guardian Holdings Limited (GHL), a leading conglomerate of insurance and financial services companies in the Caribbean, has selected Azentio’s AI-powered claims automation suite to drive extraordinary savings while improving accuracy and agility.. The new solution is set to transform GHL’s operating model and eliminate process inefficiencies in their insurance business.

Azentio’s claims automation suite with AI-enabled predictive model, automatically and accurately assesses all claims increasing straight-through processing rates and speeding up the overall approvals process. Moreover, its early detection of suspicious and unusual claims for detailed investigation keep fraudulent claims at bay, and healthcare costs sustainable for customers.

The AI-powered solution will help GHL control risks and standardise the claims process across life, health and pension products for both individual and group lines of business. Leveraging the market’s industry leading workflow, the solution uses AI to profoundly transform the customer experience by shifting from a reactive claims process to an expedient, highly automated, proactive approach with the customer. In addition to its advanced AI and analytics features, the solution is also equipped with next-generation Business Process Management (BPM) tools and decision engine.

For the GHL project, Azentio has partnered with AiDA Technologies, a recognised provider of predictive analytics and AI solutions to banks and insurance companies across Asia.

About the Client
Guardian Holdings Limited (GHL) is the parent company of an integrated financial services group known as Guardian Group, providing life, health, property and casualty insurance, pensions, and asset management. The company has grown steadily and currently serves markets in 21 countries across the English and Dutch Caribbean, including Trinidad and Tobago, Barbados, Jamaica, Curacao, Aruba, St. Maarten, and Bonaire.

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