We are excited to announce that the NIC General Insurance Co. owned by the Government of Mauritius has gone live with Azentio Insurance suite to manage its general insurance business along with the agent portal.

Azentio Insurance Platform, an Omnichannel core insurance solution was implemented with its fully integrated modules across underwriting, claims, billing, re-insurance, accounting, and reports to enable NIC General Insurance Co. to improve its operations and become digital by default.

The scalable and easy maintainable platform, hosted on the cloud to allow remote access for insurance administration, will work towards enhancing the overall customer experience.

The solution includes the self-service digital agent portal that will offer NIC an ‘always-on’ business model where partners can access their services without disruptions and digitally transform their operations to deliver reliable, affordable, and innovative solutions.

Expected Benefits

  • Workflow-driven, pre-configured core insurance solution with BI capabilities that assist NIC General Insurance Co. to become ‘digital by default’
  • The digitization of the entire general insurance operations will significantly improve turnaround times, efficiency, and productivity
  • 400+ distribution agents will have access to customer and earnings information at the click of a button
  • Seamless integration from operations to Oracle Financial Management system & CRM to the digital applications that would give NIC General Insurance Co. a well-defined automated workflow enabling the company to focus more on business generation
  • Digitisation of documents with email correspondence and storing, reducing print and paper costs

Go-Live Highlights

  • Implemented end-to-end integrated solution with agent portal that provides NIC General Insurance Co. quick processing, avoiding manual intervention in day-to-day operations, improving operational efficiency
  • The solution improves the insurer’s competitive advantage and speed-to-market, reusability and data storage while gaining data insights to introduce new insurance products and services in the market
  • Seamless integration of underwriting, claims, re-insurance and finance with reporting

Client Speaks
We wish to place on record our deep appreciation to the whole Azentio team for making this phase-1 happen. The onshore team with their offshore colleagues, have been instrumental in guiding the NIC General Insurance Co. team in embracing this transformation journey with the successful rollout of the Azentio Insurance system at our Head Offices and 8 branches across Mauritius.