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Premia™ 11 Unifies Multi Country Operations for a Leading Kenya-Based Insurer

Overview:

With over seven decades in the business, this Kenya-based insurer is now one of the biggest insurance service providers in Africa. The insurer has subsidiaries in Uganda, Tanzania, Burundi, Mauritius and Kenya.

Challenges

The Client needed a unified management platform across its operations in Uganda, Tanzania and Kenya that would also help the firm keep pace with demands of the digital age.

Their IT infrastructure and data were maintained independently for Kenya, Uganda and Tanzania, creating challenges in having a common, standardized reporting set-up.

Business leaders needed a consolidated and holistic view of business and were looking to leverage emerging technologies for data analysis and customer service enhancements.

Solution

The Insurer has been a valued client with Premia™ since 2004 but to meet their current set of challenges, the Azentio team recommended an upgrade to Premia™ 11, a more robust, dynamic, and scalable version that would unify its operations in 3 key countries.

Azentio ensured a successful on-time ‘Go Live’ of the solution, simultaneously across the three countries. Premia™ 11 connected the dots to the digital front-end portals using web-services, along with customised Business Intelligence (BI) dashboards for the senior management.

The implementation of Premia™ 11 was based on a central hosted installation methodology integrating the operations for Tanzania and Uganda at Kenya. The Business Solution Mapping, Training and UAT were also managed centrally. This allowed the client to save cost in resources, license, server, maintenance and the additional effort of administrative activities.

The solution was integrated with applications supporting digitalization, such as Oracle Financials, Document Management System (DMS) and Workflow Management System (WMS).

Benefits

Easy access from any location
Consolidated management reports generated in a single click with BI reports linked for all the 3 countries
275 concurrent users connected remotely to access Premia™ 11
Rapid implementation in just 9 months with simultaneous go-lives in 3 countries

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