A leading Japanese non-life Insurance service provider has chosen Premia’s™ eCargo web portal, claims mobile application, and motor mobile application, part of Premia’s™ digital solutions to strengthen its operations in Egypt. The insurer has had a deep relationship with Premia™ for over a decade.

Premia’s™ digital solutions are an end-to-end, bilingual framework that helps insurers enhance their customer engagement and experience. The solution provides an interactive experience by leveraging modern digital capabilities, ensuring enhanced customer satisfaction with prompt support, quicker response time, instant data access and online premium payments.
Key Modules:

  • eCargo Web Portal
  • Claims Mobile Application
  • Motor Mobile Application

Key Features:

  • Compatibility for mobile access
  • Customer grievances redressal
  • Facility to issue full/quick quotes
  • SMS and e-mail alerts
  • Support for endorsement requests
  • Claims intimation and tracking
  • Comprehensive search and view features
  • Renewal reminder

Premia™ digital solutions come with an online payment gateway, comprehensive administration and CRM function which seamlessly integrates with the Premia™ insurance platform. It includes an easy to use component configurator, B2B and B2C capabilities, and tools that enable efficient handling of voluminous transactions. Premia™ digital solutions’ modules include customer portal, employee portal, carriers portal and intermediary portal.

About The Customer
The Japan-based group has a business network in over 35 countries and has been operating in Egypt since 2008.